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This website is operated under the trading name SOLEA by LPECOM, registered in France under LPECOM.
Throughout these Terms, “we”, “us” and “our” refer to SOLEA.
Our contact details are:
Address: 15 rue du Docteur Gallet, 74000 Annecy, France
Email: help.solealondon@gmail.com
Phone: +33 7 86 83 36 25
These Terms apply to purchases made through our website. Please read them before placing an order and keep a copy for your records.
We aim to ensure that product descriptions, images and prices are accurate and up to date.
Colours may appear slightly different depending on your screen settings. This does not affect your right to receive products that match their description.
Please review the product details, dimensions, compatibility information and any safety instructions before purchasing.
Prices are displayed in the currency indicated on our website. Applicable taxes and any shipping charges collected at checkout are shown before you confirm payment.
Payment must be made using one of the payment methods offered at checkout.
We may update prices and promotions for future purchases. These changes do not affect orders we have already accepted.
If we discover a pricing error before accepting your order, we will contact you so you can choose whether to proceed at the correct price or cancel for a full refund.
After placing an order, you will receive an email acknowledging receipt. This acknowledgement does not itself mean that your order has been accepted.
Your order is accepted when we send you a dispatch confirmation.
If we cannot fulfil your order because a product is unavailable, payment cannot be processed or another genuine issue prevents fulfilment, we will notify you and refund any payment taken for the affected items.
Please ensure that your email address and delivery details are accurate when placing your order.
Orders are normally prepared and dispatched within 1–3 working days.
Once dispatched, estimated delivery time is 4–8 working days.
The total estimated time from placing your order to delivery is therefore 5–11 working days.
Working days are Monday to Friday, excluding public holidays.
These timeframes are estimates. If a significant delay occurs, please contact us so we can assist you. Nothing in these Terms limits your legal rights concerning late or failed delivery.
The goods remain our responsibility until they are physically received by you or a person you nominate to receive them, other than the carrier.
Further details are available in our Shipping Policy.
If you wish to change your order or delivery address, please email help.solealondon@gmail.com as soon as possible.
We may not be able to change an order once it has been dispatched. This does not affect your statutory right to cancel an eligible purchase.
For most products purchased online, UK consumers may cancel without giving a reason within 14 calendar days after the day they receive the goods.
To exercise this right, send us a clear statement of your decision to cancel by email or post using the contact details above. Please include your name and order number.
You must send the goods back within 14 calendar days after notifying us of cancellation. Contact us for return instructions; prior approval is not required to exercise your statutory cancellation right.
Any legally applicable exception to the cancellation right will be explained before purchase.
For a valid cancellation, we will refund the returned products and, where applicable, the cost of our least expensive standard delivery option. Additional costs for an upgraded delivery service are not refundable.
Refunds will be issued to the original payment method unless you expressly agree otherwise, without a refund processing fee.
We will refund you within 14 days of being informed of your cancellation. For goods being returned, we may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first.
You may inspect the goods as you would in a shop. Where permitted by law, we may deduct an amount for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Any customer responsibility for change-of-mind return postage will be disclosed before purchase. Where it has not been disclosed, we will bear that cost.
Our Returns Policy provides further practical information and does not restrict your statutory rights.
If your order arrives damaged, faulty or incorrect, please contact help.solealondon@gmail.com with your order number and a description of the issue. Photographs may help us assess the problem.
Goods must be of satisfactory quality, fit for purpose and as described. Depending on the circumstances and applicable law, you may be entitled to a refund, repair or replacement.
We will cover reasonable return costs where goods are faulty or incorrectly supplied. Your rights for faulty goods are separate from the change-of-mind cancellation period.
You must not use our website for unlawful or fraudulent activities, interfere with its security or operation, or attempt to gain unauthorised access to its systems.
Website content belonging to SOLEA or its licensors may not be copied or used commercially without permission, except where permitted by law.
Our collection and use of personal information are described in our Privacy Policy.
Please refer to that policy for information about how we handle your data and how you can exercise your privacy rights.
We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Nothing in these Terms excludes or restricts your statutory consumer rights.
Any mandatory consumer protections that apply to your purchase remain in force. These Terms do not deprive you of protections or rights to bring proceedings available under applicable law.
If you have a complaint, please contact us using the details below so we can investigate and seek a resolution.
We may update these Terms from time to time. The version in effect when you place your order applies to that purchase unless a change is required by law.
For questions about these Terms or your order, please contact:
SOLEA
15 rue du Docteur Gallet
74000 Annecy
France
Email: help.solealondon@gmail.com
Phone: +33 7 86 83 36 25